Privacy Policy
Landlords trust us with their records and tenants trust their landlords with their documents. This policy explains how that information is handled.
Who this policy covers
This policy covers two groups of people. Landlords, owners and property managers who hold an account ("account holders"), and the tenants, occupants and vendors whose details account holders add to the service.
For tenant and vendor information, the account holder decides what is collected and why. We process that information on their behalf and only to run the service for them.
Information we collect
From account holders: name, email, city, business or property name, number of units, billing details and the settings you choose.
Added by account holders or tenants: tenant names, phone numbers, email addresses, ID proof copies, police verification records, emergency contacts, rental agreements, move-in and move-out photos, meter readings, rent and deposit records and maintenance requests.
From vendors: name, phone number, trade and job updates with photos.
Technical data: device and browser type, IP address, pages visited and error logs, used to keep the service secure and working.
What we do not collect
We do not ask for, store or use religion, caste, food habits, marital status, sexual orientation or political views. The service has no fields for them and the AI Rent Collector does not use them.
We do not receive or store UPI PINs, card numbers or bank passwords. Rent is paid by the tenant in their own UPI app directly to the account holder.
How we use information
- To send rent reminders, receipts, repair updates and agreement notices on behalf of the account holder
- To record payments, deposits and expenses and prepare owner statements
- To time reminders and flag payment patterns, using rent payment dates and amounts only
- To provide support, prevent fraud and keep the service secure
- To send account holders service messages about billing and changes to the service
We do not sell personal information, use tenant information for advertising or share it with other landlords.
Tenant documents
ID proofs, police verification records and agreements are encrypted in storage and in transit. They are visible only to the account holder and the managers they add.
Where Aadhaar is uploaded, only the last four digits are shown on screen. Account holders are asked to upload masked copies wherever possible.
Documents are kept for the length of the tenancy plus the retention period the account holder chooses, after which they are deleted.
Messages on WhatsApp, SMS and email
Reminders and updates are sent from the property name of the account holder through messaging providers. Messages are sent between 9 am and 8 pm local time, except receipts which are sent when a payment is recorded.
Tenants can reply to messages to reach the account holder, and can ask the account holder to switch reminders to another channel.
Retention and deletion
Account information is kept while the account is active. When an account is closed, data is available for export for 30 days and then deleted from active systems, and from backups within a further 90 days, except records we must keep by law, such as invoices.
Your choices and rights
Account holders can view, correct, export and delete their data from settings, or by writing to the Landlord Desk.
Tenants can ask their landlord to correct or delete their details, or write to the Landlord Desk and we will pass the request to the account holder and help them respond.
Security
We use encryption, access controls, activity logs and regular reviews to protect information. No system is perfectly secure, and we will inform affected account holders without undue delay if a breach affects their data.
Changes and contact
If we make a material change to this policy we will tell account holders by email before it takes effect.
For any privacy question, write to us through the Landlord Desk page.